Ebay Feedback System Does it Again

 

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Wow, just when you think a company couldn’t make any worse of a decision than a decision they made earlier in the year.

I’m actually a little late on the latest eBay Feedback change.  I believe this change was announced in February, but didn’t start to take affect until May 27th.

I’m not selling on eBay anymore.  I closed my store, canceled my seller manager pro and deleted my listings due to the other great eBay change - the eBay Digital Product decision.
I just happened on this news and visited their Feedback forum .

Apparently, now sellers can no longer leave negative feedback for buyers - what???  Yes, buyers can leave negative feedback for sellers, but sellers can not leave negative feedback.

Sellers with 100% positive feedback for years, suddenly had their feedback reduced when buyers gave negative feedback for no apparent reason.  Unfortunately, sellers have no recourse on the negative feedback, other than to leave a comment on the negative feedback.

So, sellers can comment on negative feedback and try to explain it, but if you don’t take the time to read the comment you will never know the reason, valid or not.

Sellers who have had very few non-payment auctions in the past are suddenly seeing a huge increase in non-payments.  The new change seems to be bringing out a lot of buyer fraud, and slow to pay buyers.

Ebay states they will investigate buyer fraud and remove those members.  But, how long does that take?  How much of the sellers time is it going to take?

Great job ebay! You have made at least two major bone headed decisions so far this year. How many more can you make?

You continue to kick your sellers in the butt and expect them to take it time after time. If you don’t want sellers, or at least smaller sellers, why don’t you just say so.

I am going to enjoy watching sellers leaving by the droves and your stock prices dropping.  I have seen forums where Platinum Power Sellers have had enough and are moving their products elsewhere.

Ebay is becoming quite a joke.

I guess eBay doesn’t read their forums. If I were ebay I’d want to know what my customers are thinking. I would be highly concerned about forums with thousands of sellers posting negative comments and threatening to leave.

I would wonder how many are feeling the same way but would never post in a forum.

Either ebay doesn’t care, or think sellers who will leave are a small minority and won’t make a difference.

Personally, I left a few months ago and no longer sell or BUY from ebay. Sorry sellers, I won’t buy from ebay until ebay corrects some of the wrongs they have done to their sellers. How else can we get their attention?

Ebay decision makers must be “Rocket Scientists”.

It’s too bad that eBay has turned a good service into a joke.  I just can’t believe the decisions they have made the last few months.

Ebay has made a number of decisions over the years that have driven sellers away.  This is by far the most negative noise I have heard from eBay sellers.  Usually, you will find the positive types who will bring out the good side of eBay changes.  I haven’t found those people yet.

I think this may be the final blow to thousands of sellers, who will leave eBay for good.  How many sellers can eBay lose before they crash and burn?

Mike

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Discussion

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Comments
1.
On June 11th, 2008 at 8:12 am, Henrietta said:

“Ebay states they will investigate buyer fraud and remove those members. But, how long does that take?”

For ever plus three days. Not going to happen.

2.
On June 13th, 2008 at 2:30 pm, Dave from Bug Hat said:

thats dumb.. why on earth would they do that?

3.
On June 17th, 2008 at 7:30 am, Clive Praed said:

I too have been selling on eBay for a number of years.

No more. All closed - finito.

This is BS turned into an art form!.

Look up wightauctions - they are new and they are willing to HELP sellers.

I know this will be a strange sensation, but it DOES feel all warm and fuzzy!

4.
On June 23rd, 2008 at 11:42 am, Bob from Tampa Real Estate said:

That’s totally ridiculous. So where do you sell now? craigslist?

5.
On June 24th, 2008 at 6:28 am, Mike Gates said:

There has been talk on the ebay forums, hoping a big player, like Google, would bring us a new auction home like ebay used to be. For now, I am trying Ewaey Auctions http://www.ewaey.com/?ref=102152

Not a lot of traffic yet, but they are growing. They are offering no fees for life to the first 5000 members, so you might want to grab a spot in case they become a big player.

If you know of other good auction sites, please post a comment here with the name, and link.

Mike

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